Returns and refunds
We hope you love your Jolly Little Finds order. If you change your mind, email hello@jollylittlefinds.co.uk within 14 days of receiving your order. After telling us you wish to return an item, you have a further 14 days to send it back.
Returned items should be unused, in their original condition and, where possible, in their original packaging. Contact us before returning anything so we can provide the correct return instructions.
For change-of-mind returns, you are responsible for the return postage cost. We recommend using a tracked service. We will refund the product price and the standard outbound delivery charge, where applicable, within 14 days of receiving the returned item or receiving evidence that it has been sent back.
Personalised and custom-made products
Personalised or custom-made products cannot normally be returned because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.
Faulty, damaged or incorrect items
Contact us as soon as possible with your order number and photographs where helpful. We will arrange an appropriate replacement, refund or return at no extra cost to you.
This information does not affect your statutory rights.